Here at Signal Hill Dental Centre, we as your Calgary dentists understand that life can sometimes bring unexpected changes and events that may require adjustments to your scheduled appointments. We would like to take a moment to reinforce our clinic’s cancellation policy to ensure that we can continue to serve all our patients effectively and efficiently. While we are always here to accommodate your needs, we kindly ask for your cooperation in adhering to our policy to provide the best service to all our patients.

Appointment Cancellation:

If you find yourself needing to cancel or reschedule an appointment, we require that you provide us with at least 48 hours’ notice. This will allow us to offer the appointment time to another patient who may need dental care. If you are unable to provide 48 hours’ notice, you may be charged a broken appointment fee or you may be asked to pay a rebooking deposit if it happens.

No Show Policy:

A missed appointment without notice is classified as a “no show.” This impacts scheduling and might result in a broken appointment fee or a rebooking deposit. Any deposit paid will be credited toward your next appointment.

Multiple Failed Appointments:

Frequent short-notice cancellations might necessitate a rebooking deposit to ensure fairness for all patients.

Rebooking deposit:

This deposit is to hold your appointment and will be refunded or applied towards your treatment if the appointment is attended on time. A missed, short-notice cancel or no-show appointment will forfeit the deposit and require a new rebooking deposit for the next visit.

We sincerely appreciate your understanding and cooperation with our appointment cancellation and no-show policy. Your commitment to your dental health and the consideration you show towards our team and fellow patients are instrumental in maintaining a positive experience for all.