Privacy Policy

This page is to inform our website visitors about our offices policies and procedures when collecting, using and/or disclosing Personal Health Information of our visitors and patients.   In order to provide the best care possible, Signal Hill Dental Centre, we will use, store and analyze certain Personal Health Information. 

Signal Hill Dental Centre will not collect, disclose, nor use any of your Patient Health Information without your knowledge or consent.  Only qualified personnel, with a need-to-know basis, will be granted access to your Patient Health Information.  It is also our practice to access the least amount of information needed to perform our tasks.  Our staff are all trained on the importance of protecting our patient’s information. 

Signal Hill Dental Centre has a dedicated Privacy Officer, and you can reach them at 403-246-3663 or at administration@signalhilldental.com in case you have any questions or concerns. 

What Patient Health Information does Signal Hill Dental Centre collect?

  • Personal contact information
  • Personal payment information such as a credit card
  • Medical history
  • Medications
  • Dental history
  • Records of dental visits, recall exams and appointment scheduling
  • Results of diagnosis and testing
  • Study models, odontograms and impressions
  • Treatment recommendations, treatment plans and progress notes
  • Records of consent conversations and when appropriate, signed consent forms
  • Referral/Specialists reports and recommendations

How does Signal Hill Dental Centre protect your Information?

We are committed to protecting your personal information.  We have established and implemented a variety of security measures to properly manage and safeguard your personal information from loss, theft and unauthorized access.  Access to your personal information shall be on a “need to know” basis. 

Additionally all of our systems are protected by IT specialists in the field of medical and dental offices.   Ensuring that our hardware and software measures are secure.

How does Signal Hill Dental Centre use Patient Health Information?

As we are collecting your information, we feel it is important that you are aware of how we use your information.   All access to your patient health information is on a need-to-know basis.

Your personal information shall be disclosed to only those who have a need to know and the specific information disclosed shall be restricted to only that information relevant to the recipients need to know.   Those who have a need to know include other Dentists and health care providers (I.E.:  dental specialists, personal physicians, dental laboratories, radiology centres.)  

Your financial information will be disclosed to whomever has been written as financially responsible for the account.  Further, the personal information disclosed to dental benefits providers is limited to only that personal information require by the provider. 

If we are ever considering selling all or part of our dental practice, qualified potential purchasers may be granted access to patient information in order to verify information important to the potential sale.   If this occurs, we will take steps to ensure that the prospective purchaser safeguards all personal information.  (Dentists are regulated by the Alberta Dental Association and College which may inspect our records and interview our staff as part of its regulatory activities in the publics interest.)

Signal Hill Dental Centre will always seek patient consent to disclose and/or use any patient health information, if it does not fit into the above categories.

Does Signal Hill Dental Centre destroy information?

We will destroy information in a secure manner when the information is no longer necessary for the providing of oral health services and is not required to be retained for compliance with Provincial or Federal regulations or statutes. 

Am I able to access my chart or records?

We are committed to providing you with open access to your personal information.  You may at any time ask us to see your records held by us and to request amendments to that information.   We will provide access to you within a reasonable time.  (administrative charges may apply)

How do I make a suggestion or complaint?

Signal Hill Dental Centre has designated Privacy Office for the office.  Any suggestions, questions or complaints can be directed to administration@signalhilldental.com or by contacting the office at 403-246-3663 to talk with an office manager or the Privacy Officer.